The majority of our paints, oils and accessories are held in store and we aim to process all orders within 24 hours of receiving them. In the event that an item is out of stock, we will contact you by email with an estimated delivery date. Should you have any questions or concerns, you can email us at any time on firstname.lastname@example.org.
You will receive your parcel within 2-3 days of placing the order, however due to circumstances beyond our control, we are unable to guarantee delivery on or by a given date. Farrow & Ball wallpaper orders will take a little longer (7-10 days), due to some papers being printed to order.
We take great care in packing your paint so it gets to you safely but in the unfortunate event that it arrives damaged, please ensure you contact us within 24 hours with photographs of the packaging and tins to enable us to resolve the matter as quickly as possible.
In the event that your delivery is more urgent please contact us by phone or by email directly and we will do our very best to meet your requirements.
Delivery charges to the following zones are:
DA: £3.50 UP TO £50. FREE DELIVERY OVER £50
DB: £20 upto 20kgs, £0.50 per kg thereafter
DC: £25 upto 20kg £0.50 per kg thereafter
DD: £50 up to 20kgs £0.50 per kg thereafter
We are very conscious of our impact on the environment and as such we re-use packing from our suppliers where ever possible. All of our cardboard boxes are fully recyclable and our own bubble wrap is biodegradable.
In the event that you need to return an item to us we will accept it within 14 days of receipt providing that the item is returned to store in its original packaging and condition. Refunds will be given in full (excluding any postage costs). Unfortunately, we are unable to refund sample pots. We are only able to accept returns of current wallpapers and they must be received within 7 days of your receipt, a restocking fee will be applicable.
In the unfortunate circumstance that items are returned in an unsaleable condition, please note that we will not be able to refund them.