Delivery Information

The majority of our paints, oils and accessories are held in store and we aim to process all orders within 24 hours of receiving them. In the event that an item is out of stock, we will contact you by email with an estimated delivery date. Should you have any questions or concerns, you can email us at any time on info@campbellwicks.co.uk.

You will receive your parcel within 2-3 days of placing the order, however due to circumstances beyond our control, we are unable to guarantee delivery on or by a given date. Farrow & Ball wallpaper orders will take a little longer (7-10 days), due to some papers being printed to order.

In the event that your delivery is more urgent please contact us by phone or by email directly and we will do our very best to meet your requirements.

Delivery charges to the following zones are:


DA: free of charge


DB: £20 upto 20kgs, £0.50 per kg thereafter


DC: £25 upto 20kg £0.50 per kg thereafter


DD: £50 up to 20kgs £0.50 per kg thereafter


 

Packaging

We are very conscious of our impact on the environment and as such we re-use packing from our suppliers where ever possible. All of our cardboard boxes are fully recyclable and our own bubble wrap is biodegradable.

Returns

In the event that you need to return an item to us we will accept it within 14 days of receipt providing that the item is returned to store in its original packaging and condition. Unfortunately, we are unable to refund sample pots. Any wallpaper that is retuned must be so within 7 days of receipt.

In the unfortunate circumstance that items are returned in an unsaleable condition, please note that we will not be able to refund them.